SHIPPING & RETURNS
SHIPPING POLICY
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Please carefully review our shipping and delivery policy when purchasing our products. The policy will apply to any order you place with us.
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What are my Shipping & Delivery Options?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
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Shipping Fees
All times and dates given are given in good faith but are estimates only.
For EU & UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our terms.
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Do you deliver internationally?
We offer worldwide shipping. Free shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
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What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
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How can you contact us about this policy?
If you have any further questions or comments, you may contact us by email : Xaviermystique@yahoo.com
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RETURN AND REFUND POLICY
Thank You for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All return items must be in new and unused condition, with the original tags and labels attached.
Return Process
To return an item, please email customer service at Xaviermystique@yahoo.com to obtain a Return Merchandise Authorization (RMA) Number. After receiving a RMA number, place the item securely in its original packaging and include proof of purchase, then mail your return to the following address :
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Xavier Mystique
224 N HWY 67
PO BOX #264
FLORISSANT, MO 63031
UNITED STATES
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Please note, You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow 5-7 business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned:
-Undergarments
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
-A 20% Restocking fee will be charged for all returns
-Sale items are FINAL SALE and cannot be returned
Questions
If you have any questions concerning our return policy, please contact us at Xaviermystique@yahoo.com
XAVIER MYSTIQUE